Friday, 07 Oct 2022

Aruba Tourism CEO Discusses Island's Strong Recovery

Ronella Croes, CEO of the Aruba Tourism Authority, says the early start helped lead the way.


Aruba Tourism CEO Discusses Island's Strong Recovery

It should be no surprise that Aruba is poised to have a better year by important measures in 2022 than it did in 2019.

According to Ronella Croes, CEO of the Aruba Tourism Authority, the island did not stand still early in the pandemic, opening to the U.S. market in July of 2020 as one of the earliest countries to do so.

In addition, said Croes, the Caribbean destination took the time during the crisis to revisit its strategy - adjusting and enhancing its overall tactics and even changing its creative and media buy agency to take a fresh approach.

The results have been dramatic with tourism receipts projected at a 12% increase in 2022 against 2019. In addition, visitors are spending more during their vacations. As for hotels, the projection is that revenue per available room will reach 93% of 2019 levels this year and get to 100% next year.

More good news for Aruba is that, unlike other warm weather destinations, it does not have big swings in seasonality. Businesses do not close and, aside from some limited discounting, prices are fairly stable year-round. The reasons revolve around Aruba's long-time core appeals, according to Croes: a feeling of safety for visitors, world-class beaches; the island's people and the level of service they provide; and the quality of the product - hotels, infrastructure, facilities, etc. These attributes, said Croes, mean that Aruba enjoys an unusually large percentage of repeat visitors.

And a key advantage for the island, said Croes, is the power of the brand. Aruba has been active in the US market for many years, she said, and over time, has had to reinvent its strategy continuously - spending a lot of time to insure that brand positioning remains strong. That experience - as well as the strong word of mouth - delivered visitors in ever-growing numbers.

The island's latest campaign is called the Aruba Effect - a feeling of joy and happiness that is not only enjoyed while vacationers are on the island - but persists when they return home and is even spread to friends and family. As with everything else Aruba's tourism officials do, said Croes, this campaign is based on data analytics, including research among consumers and locals. "It's part of a general emphasis on wellbeing that we are messaging," she said.

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