Family kicked off flight over son's insect bites despite doctor's approval

Expat Jonathan Arthur, 34, and his wife Xun Sun, 35, were flying from Shanghai Pudong Airport to London Heathrow for a family wedding. 

When the staff at the boarding gate saw the bites and heard the family talking about allergy medication, they became concerned, the report stated.

The baby's bites were no larger than 1 cm in diameter and disappeared within 10 to 15 minutes after applying the bite cream, causing him no further discomfort, as stated by SWNS.

"It was nothing more than swollen bites," said Jonathan Arthur.

Despite the fact that the baby's bites were already starting to subside, the airline said the family wouldn't be allowed to board without a "fit to fly" letter from a doctor.

"We were treated like we had done something wrong," said Jonathan Arthur, per the SWNS report.

"Whilst we appreciate our customer was disappointed with this decision, we never compromise passenger safety."

"I find it strange that someone else in a different country can speak to an airport staff member who isn't a medical professional, and diagnose and refuse boarding, without seeing the rash," Jonathan Arthur added. 

"When you pay for a service, you expect to be treated like a customer, not like a hindrance."